07818 750828 

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FAQ

Who are Plan Style Hire?


We are an event and wedding planning, styling and prop hire business that offers a curated collection of props, furniture and decor for Baby Showers, themed kids parties, Private Events and weddings. We also offer a DIY Service for event professionals and stylists wishing to use our hire props. We are based in Hampshire but travel and cover the South Coast, Home Counties and London.




Do I have to be there when my items are delivered?


No, as long as you have someone else who will be there to sign off that we have delivered items.




Is there a delivery charge?


The delivery charge is an additional cost that varies depending on each individual order. The fee is determined by the items and quantities on the order, the delivery location, access and the dates and times of the event. If you would like a quote for delivery please contact us with details of the items you would like to hire, your event date and postcode.




How do I secure my event or wedding date?


We require a booking deposit, a completed booking form and signed Hirer T&C's. Deposits are non-refundable. Please note that we do not hold dates, your deposit or full payment *if a party and completed booking form and hirer contract secures your booking. To book our hire items and reserve your wedding or event date. Simply follow these steps: Complete our reservation form with details regarding your wedding or event and the hire items or packages you would like to book. Once we receive your reservation details we will confirm the availability, then email you an invoice, hire T&C’s and booking form. We request a Booking fee and security deposit. At the same time we will need two copies of ID. If the items are not available we will suggest alternatives. Quoted prices are valid for 7 days. After this period if you have not paid your deposit, your order may be subject to price increases. We must have cleared funds before the day of delivery. If you do not pay your balance in full and you do not cancel, you will still be liable for the amount due and we will not deliver or allow you to collect.




What is a damages deposit?


At the time of paying your final balance, we take a damages deposit. If you return all of our items undamaged, we will refund this deposit to you in full within 7 days of your event. Items are not counted as returned until they have arrived at our warehouse and been checked by us. Hire items are the responsibility of your nominated person from delivery or collection from us if you are hiring dry-hire items. Replacement values vary but are typically 4-8 times the hire value, so items as they are antique or unique can be 10 times replacement value of the hire value. Any missing hire items will be charged at the replacement item value. Incase of spills or stains on upholstery or linen if we are unable to remove the stain you will be charged a professional cleaning fee and a fee for the items being out-of use during the cleaning period. Professional cleaning charges: Upholstery seating from £40 Linens from £2.50 Please note that we also charge for replacements/damages caused to our boxes/packaging. You will be sent an invoice for any missing or damaged items.




Can I cancel my booking


Should you wish to make changes or cancellations to your hire order please note the following; Additional items may be added to your hire contract, please note an additional damages deposit may be required depending on the additional hire items value. No refunds will be made for any unused goods. For full details regarding our changes and cancellation policies please contact us to request a copy of our hire T&C’s.




Can I use candles?


We love the effect that you get from real candles however due to the age of some of our hire items we ask that: Real was candles are not used with any of our votives, candlesticks, Glass cylinders, lanterns or unless they are used within enclosed containers or non-drip was candles. We do allow taper candles to be used with our candelabras however we ask that you use non-drip wax. Candles of any type are not permitted within hanging glass baubles as they may break. If candle wax if found on any of our hire items you will be charged a cleaning fee equivalent to the hire value, if the wax is difficult to remove a replacement/damages fee of up to 10 times the value will be charged.




Can I use the hire items outside?


We do allow certain hire items to be used outside. Please ask for details regarding the hire items you would like to book. Please note should we discover that hire items have been moved to an outdoor location or used outdoors without prior permission and become damaged or faulty you will be charged. We also ask that you observe the following should we give permission for the hire item to be used outside: Items must not be left outside overnight regardless of weather conditions. If using rugs or aisle carpet runners outside we ask that you use a plastic sheeting underneath so that they do not get damp or stained from dirt and grass. Hire items must not be placed onto dirt or any wet surfaces which will cause staining.




If my wedding or event is cancelled do I get a refund?


We recommend you take our wedding or event insurance for details on refunding your monies paid please refer to our full hirer t&c's




Delivery and Collection


We are based in Surrey and cover Surrey, Sussex, Kent, Hampshire, Home Counties and London. Please note that delivery/collection costs are not included in the hire price/package price or in our services. Our styling/set-up services, breakdown services can be booked separately. Delivery/collection charges are calculated on mileage, quantities of items hired, man hours, venue access times for set-up/breakdown, any venue access restrictions. Delivery/collection fees include: Time and labour to pick and pack your hire items Checking-out hire items/issuing dispatch paperwork Loading the delivery vehicle Driving to the venue (your invoice will include charges for Tolls, parking, congestion charges and any enforced onsite delivery charges/passes. You will be charged for any non-declared charges to your site/venue or additional costs through re-routed deliveries, these costs will be invoiced and deducted from your damages deposit.) Delivery/Unloading at venue (3) Sign-off/confirmation of delivery (1) Driving back to head-office Driving back to your venue for breakdown/collection Hire items/boxes inspection (3) Re-Loading van Driving back to our head-office Unloading the van Checking-in hire items, restocking warehouse Admin associated to issuing your damages deposit refund (1) ITEM DELIVERY Please note: that we require a nominated person to be at the venue for delivery and the hire item inspection inspection is done onsite before as we unload the van. A nominated person must be on site/at your venue to sign for receipt of the hire items. Please refer to our T&c’S for more details. (2) ITEM COLLECTION Please note: that the hire item inspection/packing box inspection is done onsite before we load the van. A nominated person must be on site/at your venue to sign for release of the hire items and confirm any damages or missing items. Please refer to our T&c’S for more details. (3) DELIVERY/UNLOADING AT VENUE Please note that delivery to your venue assumes the following delivery conditions: Delivery will be on the same floor/on one-level Delivery is to one central location, unless otherwise specified Easy access for our delivery sack truck Driver will not: Delivery of items weighing more than 10kg without the use of our sack truck Delivery up or down stairs Failure to notify us of unsuitable delivery conditions will incur a charge and this will be deducted from your damages deposit. Delivery/collection fee does not include: Set-up/placement of your own DIY decor items Breakdown or collection of additional items/other suppliers equipment Breakdown of your own DIY decor items




Do you have a minimum spend


Yes. If you would like for us to deliver your hire items and set up, then we have a minimum spend of £100.00, this excludes delivery and any services. If you are hiring our DIY Hire Items then there is no minimum spend, we do however charge a delivery and collection fee if you require us to deliver the items to your event or wedding venue. Please note if you are hiring DIY hire items we do not set these up for you and the items will be left. Should you require us to set up your hire items then this is not classed as DIY hire and you will be required to spend over our minimum spend for hire items and you will be charged one of our set-up and styling fees depending on the service required.




Do you take a booking fee or deposit?


Yes. We take a booking deposit which secures your wedding or event date, we may also then take a security deposit at the time of your final balance payment. You will also be required to sign Hirer T&C’s and a complete a booking form. Your security deposit is returned once the hire items have been inspected for damages, usually within 7 days.




Can I move an Arch or Backdrop after the item has been set up?


No. We do not allow any large hire items once they have been constructed to be moved. These are items are heavy and moving or repositing by a member of the public or venue staff contradicts our hirer T&C and Risk Assessments. If you require an arch or backdrop to be moved from one room to another we will have to return to the venue, there will be a small charge for this, however this may not always be possible as we may be away setting up at another event or wedding. Should it be found that an Item is moved from its original position your damages deposit will not be refunded and we may invoice you for additional charges, please refer to our full hirer t&c's for further information.




What is your hire period?


Our hire period is for the day of your event. Our normal hire period is for 24 hours. Also we understand some venues are very restricted with access and may need us to collect at midnight, please note that there are charges for unsociable collection and drop off hours.




How long is my quote valid for?


Your quote is valid for 7 days, however please note that your booking is not confirmed until we have received your deposit, completed booking form and signed Hirer T&C's. Please note we do not reserve dates, if you would like to reserve the hire items and secure your event or wedding date, a deposit or the full balance needs to be pay.




Is my deposit refundable?


Sorry, deposits are not refundable. A deposit is required as security for your booking. By paying your booking deposit, you are securing the items you have requested for that date and we make those items unavailable to other clients once your deposit is received.




How are your delivery charges calculated?


Every event is different. We take all of the following into account when calculating delivery costs for our furniture hire: amount of furniture, loading time from our warehouse, travel time to your venue, unloading at location, set up of furniture and travel time back to our warehouse.





Drop us a line

CONTACT US
WEDDING / EVENT

Need help planning your event or found the hire items you would like to book? Request a quote by completing our online form or sending us an email to enquire into availability and to secure your event or wedding date.

BELL TENT HIRE

We can supply Tents and teepee's for Kids Sleepover Parties, Glamping and Wedding Glamping Villages.

Visit our sister site. www.underthestarshire.co.uk

HOW CAN WE HELP

WhatsApp/Tel: 07818 750828
Email: planstylehire@gmail.com

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AREAS COVERED

We are based on the Dorset/Hampshire and cover the South Coast and further afield.

We love to travel if your venue falls outside of these areas please do contact us for a delivery quote

Plan Style Hire © 2020 PLAN STYLE HIRE